Privacy Policy

Your privacy is critically important to us. This Privacy Policy outlines how the data controller operating the e-commerce storefront Tako Squishy Lab (“we,” “our,” or “us”), collects, uses, processes, and shares personal information when you visit, create an account, or purchase from our website located at https://takosquishylab.com. As a California-based business, this policy is structured to fully comply with the California Consumer Privacy Act (CCPA), the California Privacy Rights Act (CPRA), and the California Online Privacy Protection Act (CalOPPA). Our products are designed, marketed, and intended strictly for general consumer use and adult collectors aged 14 and older. 

We collect information directly from you when you interact with our storefront, create a customer account, leave a product review, or complete a checkout transaction. Please note that our products are strictly novelty tactile items and stress-relief collectibles; they are entirely inedible and are absolutely not for human or animal consumption under any circumstances.

Information You Provide to Us:
When you place an order or register a customer account, we collect your full name, billing address, physical shipping address, email address, and phone number. If you choose to register a customer account, we securely process and store your chosen username and password credentials to allow you to securely track your order history and manage your profiles. To maintain store and community integrity, we restrict product review submissions exclusively to registered users who hold a verified account and have logged into our platform. If you submit a review, we collect the rating, review text, and the display name associated with your customer account. 

Information Collected Automatically:
We maintain an aggregate record of the specific products you purchase, the purchase price, and the exact date and time of the transaction. Like most online platforms, our servers automatically collect log information including your IP address, browser type, operating system, and unique device identifiers to monitor site safety, detect fraudulent activity, and analyze regional traffic patterns. We utilize system cookies to handle your core shopping cart functionalities, prevent you from losing items while navigating between tabs, and keep you logged into your secure customer account.

We never sell your personal data to third parties for marketing or monetary compensation. To fulfill your orders and handle merchant processing, we securely pass specific categories of your personal data to trusted third-party service providers. Your physical delivery zip code and item packaging metrics are shared securely with our integrated shipping carriers and postal service networks in real time. This is strictly required to dynamically calculate accurate, live shipping rates at checkout. Your name, verified physical delivery address, and ordered items are securely synchronized with our integrated logistics fulfillment software. This allows us to pack your items, verify your delivery address, and generate your actual carrier postage and tracking labels. Your billing information and card data are handled strictly by our encrypted external payment processing gateways via secure digital tokens. Raw credit card numbers are never stored, viewed, or handled on our web hosting servers.

We only retain your personal data for as long as necessary to fulfill the purposes outlined in this policy, including satisfying any legal, accounting, tax, or reporting mandates. Account details and transaction histories remain active in our secure database until you request deletion. Product reviews and associated text metadata are retained indefinitely to assist other shoppers, unless you request their removal. We utilize active encryption protocols across our entire domain and monitor our environment to protect your data against unauthorized access, alteration, or destruction.

If you are a resident of the State of California, the CCPA and CPRA grant you specific rights regarding your personal information. You have the right to request a portable copy of the specific categories and pieces of personal information we have collected about you over the past 12 months. You have the right to request that we permanently delete your customer records and account data from our e-commerce databases, excluding data we are legally obligated to keep for business tax tracking, fraud prevention, or security purposes. You also have the right to request that we update or fix inaccurate personal information stored in your file. We will never deny you service, change your pricing, or provide a lesser shopping experience for exercising your privacy rights. To officially exercise any of your California consumer rights, please contact our data compliance coordinator at privacy@takosquishylab.com. To protect your security, we will verify your identity, such as requiring you to email us from the exact address linked to your store account, before processing your request.

If you have any questions, concerns, or legal inquiries regarding this Privacy Policy or your personal data, please reach out to us via email at privacy@takosquishylab.com.